Terms of Services

Effective Date: October 9, 2026

Welcome to blakesofbelgravia.shop. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. Business Information

Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You must not:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Introduce malicious software, viruses, or other harmful material.

  • Use automated systems to collect website content without permission.

  • Misuse our website, checkout system, or customer-service channels.

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, images, and other product information are accurate and up to date.

However, minor differences may occur between product images and the actual product due to:

  • Screen settings

  • Lighting

  • Photography conditions

  • Manufacturing variations

  • Product packaging or presentation

Customers should review the available product information carefully before placing an order.

4. Product Availability

Products displayed on our website are subject to availability.

We may update product availability at any time.

If a product becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate resolution, which may include cancellation and a refund where applicable.

5. Product Prices

Prices displayed on our website are the prices applicable to the products at the time of purchase, subject to any clearly stated terms or conditions.

We make reasonable efforts to ensure that product prices are accurate.

If a significant pricing error is identified before an order is fulfilled, we may contact the customer to discuss the issue and, where appropriate, cancel the affected order and provide a refund.

6. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms of Service.

After placing an order, you should receive an order confirmation.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

  • Product availability issues

  • Pricing or listing errors

  • Payment problems

  • Suspected fraudulent activity

  • Incorrect customer information

  • Suspected misuse of our website

If we cancel an order after payment has been taken, an applicable refund will be issued to the original payment method.

7. Payment

We accept the payment methods made available at checkout, including:

  • Credit Card

  • Debit Card

  • Google Pay

  • Shop Pay

Payment must be successfully authorized before an order can be processed.

You confirm that you are authorized to use the payment method provided when placing an order.

We do not knowingly store complete payment-card information on our website where such information is handled by third-party payment providers.

8. Order Processing

Our standard order cut-off time is:

5:00 PM GMT

Orders placed by the cut-off time will normally begin processing within our stated handling period.

Orders placed after the cut-off time may be treated as being received on the following business day for processing purposes.

Our standard handling time is:

1–2 business days

9. Shipping and Delivery

We currently provide shipping throughout the United Kingdom.

We do not currently offer international shipping.

Our standard shipping terms are:

  • Shipping Cost: Free

  • Order Cut-Off: 5:00 PM GMT

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

Delivery times are estimates and are not guaranteed delivery dates.

Delays may occur because of carrier operations, severe weather, public holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned.

Customers should contact us as soon as possible if they identify an error in their delivery information after placing an order.

11. Returns

Eligible products may be returned within 28 days of delivery.

We accept eligible returns for:

  • Defective products

  • Non-defective products

Customers must contact us by email before returning an item.

Return requests should be sent to:

info@blakesofbelgravia.shop

For approved eligible returns, we provide the return shipping label.

We do not charge a restocking fee.

The restocking fee is 0%.

12. Exchanges

We do not offer product exchanges.

If you require a different product, you may return the eligible product in accordance with our Return Policy and place a new order separately.

13. Refunds

Approved refunds are normally issued to the original payment method used for the order.

Our standard refund processing time is:

Within 10 days after an eligible return has been approved and processed.

The time for the funds to appear in the customer's account may depend on the customer's bank, card issuer, or payment provider.

14. Damaged or Defective Products

If a product arrives damaged or is defective, please contact us as soon as possible.

Customers should provide:

  • Order number

  • Description of the problem

  • Clear photographs of the product and packaging where applicable

We will review the issue and provide the appropriate return instructions or resolution.

15. Customer Responsibilities

When using our website, customers are responsible for:

  • Providing accurate account and delivery information.

  • Providing accurate payment information.

  • Reviewing product information before ordering.

  • Ensuring that ordered products are suitable for their intended use.

  • Following applicable installation or manufacturer instructions where provided.

  • Keeping order information and confirmation details for their records.

For door hardware products, customers should check product dimensions, compatibility, finish, fixing requirements, and other specifications before installation where applicable.

16. Installation of Products

Unless specifically stated otherwise, customers are responsible for arranging installation of purchased products.

We are not responsible for installation work carried out by customers, contractors, tradespeople, or other third parties.

Before installation, customers should verify that the product is suitable for the intended application and that the relevant measurements and specifications are correct.

17. Intellectual Property

Unless otherwise stated, content available on our website, including text, product descriptions, graphics, images, logos, design elements, and other materials, may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without appropriate authorization.

18. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical issues

  • Security measures

  • Hosting problems

  • Software updates

  • Circumstances beyond our reasonable control

19. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services, security services, and other technology providers.

Third-party services may have their own terms and privacy practices.

Where applicable, customers should review the relevant third-party terms before using those services.

20. Fraud and Security

We may take reasonable measures to protect our website, customers, payment processes, and business from fraudulent or unauthorized activity.

Orders may be reviewed for security purposes.

We may cancel or refuse an order where we reasonably suspect fraud, unauthorized payment activity, abuse of our website, or other unlawful activity.

21. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses that result from circumstances outside our reasonable control.

This may include delays caused by third-party carriers, severe weather, transportation disruptions, public emergencies, or other external events.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

22. Consumer Rights

Nothing in these Terms of Service is intended to remove, restrict, or replace any statutory rights or protections that consumers may have under applicable UK law.

Where applicable law provides a consumer with rights that are more favorable than these Terms, those legal rights will continue to apply.

23. Privacy

We collect and use customer information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information may need to be collected and processed to provide products, process payments, arrange delivery, provide customer support, prevent fraud, and comply with legal obligations.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The updated version will be posted on our website with the applicable effective date.

Your continued use of the website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by law.

25. Governing Law

These Terms of Service are governed by the applicable laws of England and Wales, subject to any mandatory consumer rights and protections that apply to you.

Any disputes will be handled in accordance with applicable UK law and the jurisdictional rights available to consumers.

26. Contact Us

If you have questions about these Terms of Service, an order, a product, payment, delivery, return, or refund, please contact us.

Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom