Effective Date: October 9, 2026
At blakesofbelgravia.shop, we want customers to have a clear and straightforward return process. This Return Policy explains when products can be returned, how to request a return, and what customers can expect during the return process.
1. Return Period
We accept eligible returns within 28 days of the date the order was delivered.
To request a return, customers must contact us within this 28-day period.
Returns requested after the 28-day return period may not be accepted.
2. Eligible Returns
We accept returns for:
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Defective products
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Non-defective products
For non-defective returns, the product should be returned in a suitable condition for inspection and resale where reasonably applicable.
For defective products, customers should provide details of the defect so that we can review the issue and provide the appropriate return instructions.
3. Return Request Method
All return requests must be made by email.
Please contact:
When contacting us, please include:
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Order number
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Customer name
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Email address used for the order
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Product you wish to return
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Reason for the return
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Photos of the product, where relevant
Providing complete information helps us process the return request more efficiently.
4. Return Authorization
Customers should contact us before sending a product back.
We will review the return request and provide the necessary return instructions.
Please do not send a return to an address other than the return address or instructions provided by our customer support team.
5. Return Shipping Label
For eligible approved returns, the return shipping label is provided by us.
Customers should use the return instructions and label provided by our customer support team.
6. Return Shipping Costs
For approved eligible returns, we provide the return shipping label.
Customers should not arrange or pay for a separate return shipment without first contacting us and receiving return instructions.
7. Restocking Fee
We do not charge a restocking fee.
There is a 0% restocking fee for eligible approved returns.
8. Condition of Returned Products
Where reasonably applicable, returned products should be returned in their original condition and with the included parts, accessories, and packaging.
For defective products, we understand that the condition may be affected by the defect itself. Such returns will be reviewed based on the reported issue.
Customers should package returned products securely to help prevent damage during return transit.
9. No Exchanges
We do not offer product exchanges.
If you wish to return a product, please follow the return process described in this policy.
If you require a different product, you may return the eligible product and place a new order separately.
10. Return Review
Once the returned product is received, we may inspect it to confirm that it meets the applicable return conditions.
For defective products, we may review the reported defect and the condition of the product.
Return approval is subject to the applicable conditions described in this policy.
11. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the product and packaging, where applicable
We will review the information and provide instructions for returning the product.
An approved defective-product return will be handled in accordance with our applicable return and refund procedures.
12. Incorrect or Different Product Received
If you receive a product that is different from the product you ordered, please contact us by email as soon as possible.
Include your order number and photographs of the product received.
We will review the issue and provide appropriate instructions.
13. Return Processing Time
After we receive a returned product, we will review the return and process it in accordance with the applicable return and refund procedures.
The time required to inspect a returned product may vary depending on the circumstances of the return.
14. Refunds
This policy explains our return process. Refund processing is covered separately under our Refund Policy.
For approved returns, refunds are processed according to the applicable refund terms.
Our standard refund processing time is within 10 days after the applicable return has been approved and processed.
15. Shipping and Delivery Information
Our standard shipping arrangements are:
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Shipping Area: United Kingdom
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International Shipping: Not available
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Shipping Cost: Free throughout the United Kingdom
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Order Cut-Off Time: 5:00 PM GMT
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Handling Time: 1–2 business days
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Transit Time: 3–5 business days
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Estimated Total Delivery Time: 4–7 business days
These shipping details are separate from the 28-day return period.
16. Return Policy and Google Merchant Center
We aim to keep our return information clear, accurate, and consistent with the information provided on our website and in Google Merchant Center.
Our return terms clearly state:
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The return window is 28 days
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We accept eligible defective and non-defective returns
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Return requests are made by email
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Return labels are provided by us for approved eligible returns
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There is no restocking fee
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Exchanges are not offered
Customers should review these conditions before placing an order.
17. Changes to This Return Policy
We may update this Return Policy when necessary to reflect changes to our return procedures, business operations, or applicable legal requirements.
Any updated version will be posted on our website with the applicable effective date.
18. Contact Information
For return requests or questions about this Return Policy, please contact us:
Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom