FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?

We sell a range of door hardware products, including door handles, hinges, locks, knobs, and related door fittings for residential and commercial applications.

2. Where do you ship?

We currently ship throughout the United Kingdom.

We do not currently offer international shipping.

3. Is shipping free?

Yes. We offer free standard shipping throughout the United Kingdom.

4. How long does delivery take?

Our estimated total delivery time is 4–7 business days, consisting of:

Handling time: 1–2 business days
Transit time: 3–5 business days

Delivery times are estimates and may vary due to carrier delays or circumstances outside our reasonable control.

5. What is your order cut-off time?

Our order cut-off time is 5:00 PM GMT.

Orders placed after the cut-off time may be treated as being received on the following business day for processing purposes.

6. How long does it take to process my order?

Our standard handling time is 1–2 business days.

Handling time is the time required to process and prepare your order before it is handed to the delivery carrier.

7. How can I contact you about my order?

You can contact us by email at:

info@blakesofbelgravia.shop

You can also contact us by phone at:

+44 20 7235 2122

Our live chat support is available 24/7.

8. Can I return a product?

Yes. Eligible products can be returned within 28 days of delivery.

We accept eligible returns for both defective and non-defective products.

Customers must contact us before returning an item.

9. How do I request a return?

Return requests must be made by email.

Please contact:

info@blakesofbelgravia.shop

Include your order number, the product you want to return, the reason for the return, and photographs where relevant.

10. Do you provide a return shipping label?

Yes. For approved eligible returns, we provide the return shipping label.

Customers should use the return instructions and label provided by our customer support team.

11. Do you charge a restocking fee?

No. We do not charge a restocking fee.

Our restocking fee is 0%.

12. Do you offer exchanges?

No. We do not offer product exchanges.

If you need a different product, you may return the eligible product according to our return process and place a new order separately.

13. When will I receive my refund?

Approved refunds are processed within 10 days after the applicable return has been received, reviewed, and approved.

The time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

14. How will my refund be paid?

Approved refunds are normally issued to the original payment method used for the order.

15. What should I do if my product arrives damaged?

Please contact us as soon as possible if your order arrives damaged.

Provide your:

Order number
Description of the damage
Clear photographs of the product and packaging

We will review the issue and provide the appropriate return instructions.

16. What if I receive a defective product?

If your product is defective, please contact us by email as soon as possible.

Provide your order number, details of the defect, and photographs where applicable.

We will review the issue and provide the appropriate instructions.

17. What if I receive the wrong product?

If you receive a product that is different from the one you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product received so that we can investigate the issue and provide the appropriate instructions.

18. What payment methods do you accept?

We accept the payment methods available at checkout, including:

Credit Card
Debit Card
Google Pay
Shop Pay

19. Is my payment information secure?

We take reasonable measures to protect customer and payment information. Payment processing may be handled through secure third-party payment providers.

Customers should only provide payment information through the secure checkout process on our website.

20. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

If the order has not yet been dispatched, we will review the cancellation request.

If the order has already been dispatched, you may need to follow the applicable return process.

21. What happens if I enter the wrong delivery address?

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error after placing an order, contact us as soon as possible at:

info@blakesofbelgravia.shop

We will review whether the address can still be updated before dispatch.

22. Do you ship internationally?

No. We currently ship only within the United Kingdom.

International shipping is not currently available.

23. Are the delivery times guaranteed?

No. The stated 4–7 business day delivery timeframe is an estimate.

Delivery can occasionally take longer because of carrier delays, severe weather, public holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.

24. Do I need to check product measurements before ordering?

Yes. We recommend reviewing the product description, measurements, specifications, finish, compatibility, and fitting requirements before placing an order.

This is particularly important for door hardware because existing doors and fittings may have different dimensions or installation requirements.

25. Who is responsible for installation?

Unless specifically stated otherwise, customers are responsible for arranging installation.

Before installation, customers should make sure the product is suitable for the intended application and that the relevant measurements and specifications are correct.

26. Where are you located?

Our business address is:

7 Kinnerton St, London SW1X 8EA, United Kingdom

Our legal business name is:

F.S. BLAKE & SONS LIMITED

27. How can I contact customer support?

You can contact us using the following details:

Email: info@blakesofbelgravia.shop
Phone: +44 20 7235 2122
Live Chat: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)

28. What is your standard shipping information?

Our current standard shipping information is:

Shipping Area: United Kingdom
Shipping Cost: Free
Order Cut-Off: 5:00 PM GMT
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 4–7 business days
Return Window: 28 days