Privacy Policy

Effective Date: October 9, 2026

At blakesofbelgravia.shop, operated by F.S. BLAKE & SONS LIMITED, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase our products, contact us, or use our services.

1. Business Information

Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop
Chat Support: 24/7
Time Zone: Greenwich Mean Time (GMT)

For any privacy-related questions or requests, you may contact us using the contact information provided above.

2. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect personal information that you provide to us.

This information may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Payment-related information

  • Customer service communications

  • Return and refund information

  • Information you provide when contacting us

We collect information that is reasonably necessary to process orders, provide customer service, operate our website, and meet our legal obligations.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website

  • Website interaction information

  • Technical and diagnostic information

This information may be used to operate, maintain, secure, and improve our website and services.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Processing payments

  • Delivering products

  • Providing customer support

  • Responding to customer questions

  • Communicating about orders

  • Providing order confirmations

  • Providing delivery information

  • Processing returns

  • Processing refunds

  • Handling defective or damaged products

  • Preventing fraud and unauthorized transactions

  • Protecting our website and services

  • Improving our website and customer experience

  • Maintaining business records

  • Meeting legal, accounting, tax, and regulatory requirements

  • Enforcing our terms and protecting our legal rights

We only use personal information for legitimate business purposes and as permitted by applicable law.

5. Order Information

When you place an order with us, we collect information necessary to process and fulfill your purchase.

This may include your name, contact information, billing information, delivery address, order details, and payment-related information.

We use this information to:

  • Process your order

  • Confirm your purchase

  • Arrange delivery

  • Contact you about your order

  • Handle returns and refunds

  • Provide customer support

  • Maintain appropriate transaction records

6. Payment Information

We accept the following payment methods:

  • Credit Card

  • Debit Card

  • Google Pay

  • Shop Pay

Payment transactions may be processed through the applicable payment service providers.

We do not ask customers to provide complete payment card details, security codes, passwords, or other sensitive payment credentials through email or live chat.

Customers should never send complete card details or payment passwords to us through customer support channels.

7. Customer Support Communications

If you contact us by email, telephone, or chat support, we may collect and retain information relating to your communication.

This may include:

  • Your name

  • Contact information

  • Order number

  • Details of your request

  • Return or refund information

  • Information necessary to resolve your issue

We use this information to provide customer support and maintain appropriate records of customer communications.

Our chat support is available 24/7.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly and provide a better browsing experience.

Cookies may be used for purposes including:

  • Maintaining shopping cart functionality

  • Supporting checkout

  • Remembering preferences

  • Website security

  • Website performance

  • Understanding website usage

  • Improving website functionality

Where required by applicable law, appropriate consent may be requested before certain cookies or similar technologies are used.

You may also manage or restrict cookies through your internet browser settings.

Disabling certain cookies may affect some website functionality.

9. Third-Party Service Providers

We may work with third-party service providers that help us operate our business and provide services to customers.

These providers may assist with areas such as:

  • Payment processing

  • Website hosting

  • Website security

  • Delivery and shipping

  • Website functionality

  • Customer support

  • Analytics

  • Technical services

Third-party service providers may receive access to personal information only when reasonably necessary to perform services on our behalf or where otherwise permitted by applicable law.

10. Google Services and Advertising

Our website may use services provided by Google or other technology providers for purposes such as website functionality, analytics, advertising, measurement, or payment services.

Where applicable, information processed through these services may be handled according to the relevant provider's privacy practices and applicable laws.

We do not sell customer personal information.

11. Sharing Personal Information

We may share personal information when reasonably necessary to operate our business and provide services.

This may include sharing information with:

  • Payment service providers

  • Delivery and shipping providers

  • Website hosting providers

  • Website security providers

  • Technical service providers

  • Customer support providers

  • Professional advisers

  • Government authorities

  • Law enforcement agencies where legally required

We do not sell customer personal information.

We only share information when reasonably necessary, legally required, or otherwise permitted under applicable law.

12. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process information because:

  • It is necessary to perform a contract with you

  • It is necessary to process and fulfill your order

  • It is necessary to comply with a legal obligation

  • It is necessary for our legitimate business interests

  • You have provided consent where consent is required

Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable law.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for longer where necessary to:

  • Meet legal requirements

  • Meet accounting requirements

  • Meet tax requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Protect our legal rights

  • Maintain appropriate business records

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

15. Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights regarding your personal information.

These rights may include:

  • The right to request access to personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to request restriction of certain processing

  • The right to object to certain processing

  • The right to request a copy of certain personal information

  • The right to withdraw consent where processing is based on consent

These rights may be subject to legal conditions, limitations, and exceptions.

To make a privacy request, contact us using the contact information provided at the end of this Privacy Policy.

16. Marketing Communications

Where applicable, we may send promotional communications to customers who have requested or consented to receive them.

You may request to stop receiving promotional communications.

Transaction-related communications may still be sent when necessary, including information relating to:

  • Orders

  • Payments

  • Deliveries

  • Returns

  • Refunds

  • Account or security matters

  • Important service information

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

18. International Data Transfers

Our business is based in the United Kingdom.

Some third-party service providers we use may process personal information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection laws to protect that information.

19. Third-Party Websites

Our website may contain links or references to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

20. Fraud Prevention and Security

We may use personal information and transaction information to detect, investigate, and prevent:

  • Fraudulent transactions

  • Unauthorized activity

  • Abuse of our website

  • Security incidents

  • Other unlawful activity

This may include reviewing order information, payment-related information, device information, and website activity where reasonably necessary.

21. Business Records

We may retain information relating to purchases, payments, customer communications, returns, refunds, and other transactions for legitimate business and legal purposes.

This helps us maintain accurate records, provide customer support, resolve disputes, comply with legal obligations, and protect our business interests.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to our business practices

  • Changes to technology

  • Changes to applicable laws

  • Changes to privacy requirements

When we update this Privacy Policy, we will change the effective date shown at the beginning of the policy.

Customers are encouraged to review this page periodically for the latest information.

23. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us.

Business Name: blakesofbelgravia.shop

Legal Business Name: F.S. BLAKE & SONS LIMITED

Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom

Business Contact: +44 20 7235 2122

Business Email: info@blakesofbelgravia.shop

Chat Support: 24/7

Time Zone: Greenwich Mean Time (GMT)