Payment Policy

Effective Date: October 9, 2026

At blakesofbelgravia.shop, operated by F.S. BLAKE & SONS LIMITED, we provide secure and convenient payment options for customers purchasing our door hardware products.

This Payment Policy explains the payment methods we accept, payment authorization, payment security, order confirmation, and refunds.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Cards

  • Debit Cards

  • Google Pay

  • Shop Pay

Customers can select an available payment method during the checkout process.

2. Credit and Debit Card Payments

We accept eligible credit and debit cards through the secure payment facilities available at checkout.

When paying by card, customers may be required to provide information necessary to authorize and process the transaction.

For security purposes, customers should never send complete card numbers, card security codes, passwords, or other sensitive payment credentials through email, telephone, or live chat.

3. Google Pay

Customers may use Google Pay where the option is available during checkout.

Google Pay transactions are subject to the applicable payment and security procedures of Google and the relevant payment provider.

4. Shop Pay

Customers may use Shop Pay where the option is available during checkout.

Shop Pay transactions are subject to the applicable terms, security procedures, and payment processing requirements of the service.

5. Payment Authorization

Payment must be successfully authorized before an order can be processed and dispatched.

If a payment is declined, rejected, cancelled, or cannot be authorized, the order may not be processed until a successful payment has been received.

We are not responsible for payment failures caused by a customer's bank, card issuer, payment provider, or other third-party payment service.

6. Payment Security

We take reasonable measures to help protect payment and personal information.

Payment and checkout information should be submitted only through the secure checkout process provided on our website.

Our checkout is intended to securely process payment information and other personal information required to complete an order.

Customers should not send payment card details or payment passwords through email or live chat.

7. Order Confirmation

After a successful payment and completed order, customers will receive an order confirmation containing relevant information about their purchase.

The confirmation may include:

  • Order number

  • Products ordered

  • Order amount

  • Delivery information

  • Customer information

  • Payment confirmation

Customers should keep their order confirmation for their records.

8. Product Prices

The price displayed for a product should be the price applicable to the customer's purchase.

Any applicable costs or charges will be disclosed during the purchasing process before the order is completed.

We aim to ensure that the product price shown on our website is consistent throughout the shopping cart and checkout process.

Google requires merchants to provide accurate pricing and disclose applicable additional costs before or during checkout.

9. Free UK Shipping

We currently offer free shipping throughout the United Kingdom.

Our standard estimated delivery timeframe is:

Handling: 1–2 business days
Transit: 3–5 business days
Total estimated delivery: 4–7 business days

Please refer to our Shipping Policy for complete delivery information.

10. Payment Problems

If you experience a problem while making a payment, please first check that:

  • Your payment information has been entered correctly

  • Your card has not expired

  • Your card or payment account has sufficient funds or available credit

  • Your payment method is supported at checkout

  • Your bank or payment provider has not declined the transaction

If the problem continues, you may contact our customer support team.

11. Duplicate or Pending Charges

Sometimes a bank or payment provider may temporarily show a pending authorization or verification amount.

A pending authorization is not necessarily a completed charge.

If you believe you have been charged incorrectly or more than once, please contact us with your order information so that we can investigate the issue.

12. Payment Information and Privacy

Information provided during payment and checkout is handled in accordance with our Privacy Policy and applicable data protection requirements.

We do not ask customers to send complete payment card information through email or live chat.

Customers should keep their payment credentials confidential and should not share passwords, security codes, or complete card information with anyone.

13. Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

Our refund processing time is 10 days after an approved returned product has been received and reviewed.

For complete information about refunds, customers should refer to our Refund Policy.

14. Returns and Exchanges

We accept returns for both defective and non-defective products within our 28-day return window, subject to our Return Policy.

We provide a return label for approved returns.

We charge zero restocking fees.

We do not offer exchanges.

Customers who require a different product may return the original product in accordance with our Return Policy and place a new order separately.

15. Payment Disputes

If you have a question or concern about a payment, please contact us before initiating a payment dispute where possible.

We will review the order and payment information and work with you to resolve the issue.

16. Changes to Payment Methods

Available payment methods may change from time to time.

The payment methods available at checkout are the payment methods currently available for the applicable order.

If a particular payment method is temporarily unavailable, customers may select another available payment method.

17. Contact Us

If you have any questions about payments, orders, refunds, or payment processing, please contact us.

Business Name: blakesofbelgravia.shop

Legal Business Name: F.S. BLAKE & SONS LIMITED

Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom

Business Contact: +44 20 7235 2122

Business Email: info@blakesofbelgravia.shop

Chat Support: 24/7

Time Zone: Greenwich Mean Time (GMT)