Effective Date: October 9, 2026
At blakesofbelgravia.shop, we aim to make the refund process clear and straightforward. This Refund Policy explains when refunds may be issued, how refunds are processed, and when customers can expect their money to be returned.
1. Refund Eligibility
Refunds may be issued for approved returns of eligible products.
We accept returns for both:
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Defective products
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Non-defective products
Eligible returns must be requested within 28 days of delivery.
A refund will only be processed after the applicable return has been reviewed and approved.
2. Return Request Before Refund
Customers must contact us by email before sending a product back.
Return requests should be sent to:
Please include:
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Order number
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Customer name
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Email address used for the order
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Product being returned
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Reason for the return
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Photos of the product where relevant
Once the request has been reviewed, we will provide the necessary return instructions.
3. Return Shipping Label
For approved eligible returns, we provide the return shipping label.
Customers should use the return label and instructions provided by our customer support team.
4. Restocking Fee
We do not charge a restocking fee.
The restocking fee for eligible approved returns is:
0%
5. Refund Processing Time
Once an eligible returned product has been received and the return has been approved, we will process the refund within:
10 days
The time required for the refund to appear in the customer's account may also depend on the customer's bank, card issuer, or payment provider.
6. Refund Method
Approved refunds are normally issued to the original payment method used to place the order.
For example, if an order was paid using a credit card, the refund will normally be returned to that credit card.
7. Refunds for Defective Products
If a product is defective, customers should contact us as soon as possible.
Please provide:
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Order number
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Description of the defect
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Clear photographs of the product and packaging where applicable
We will review the reported issue and provide return instructions where a return is required.
If the return is approved, the applicable refund will be processed after the returned product has been received and reviewed.
8. Refunds for Non-Defective Products
We also accept eligible returns for non-defective products within the 28-day return period.
Customers must contact us by email and follow the return instructions provided.
Once the returned product has been received and the return has been approved, the applicable refund will be processed within 10 days.
9. No Exchanges
We do not offer product exchanges.
If a customer wants a different product, the eligible product should be returned according to our Return Policy and a new order may be placed separately.
10. Returned Product Condition
Where reasonably applicable, returned products should be returned in suitable condition and with any included parts, accessories, and packaging.
For defective products, we understand that the product may not be in normal condition because of the reported defect.
All returned products may be inspected before a refund is approved.
11. Damaged Products
If an order arrives damaged, please contact us as soon as possible.
Customers should provide photographs of the damaged product and packaging, together with the order number and details of the issue.
We will review the information and provide appropriate return instructions.
12. Incorrect Product Received
If you receive a product that is different from the product ordered, please contact us by email as soon as possible.
Please provide your order number and photographs of the product received.
We will review the issue and provide the appropriate instructions.
13. Refunds for Cancelled Orders
If an order is successfully cancelled before it is dispatched and a refund is applicable, the refund will normally be issued to the original payment method.
If an order has already been dispatched, the customer may need to follow the applicable return process instead of cancelling the shipment.
14. Payment Methods
Orders may be paid using the payment methods available at checkout, including:
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Credit Card
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Debit Card
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Google Pay
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Shop Pay
Refunds are normally returned through the original payment method used for the order.
15. Shipping Information
Our standard shipping arrangements are:
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Shipping Area: United Kingdom
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International Shipping: Not available
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Shipping Cost: Free throughout the United Kingdom
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Order Cut-Off Time: 5:00 PM GMT
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Handling Time: 1–2 business days
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Transit Time: 3–5 business days
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Estimated Total Delivery Time: 4–7 business days
These delivery timeframes are separate from the refund processing timeframe.
16. Refunds and Google Merchant Center
We aim to keep our refund information clear, accurate, and consistent with the information displayed on our website and submitted where applicable to Google Merchant Center.
Our refund terms clearly state:
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Eligible defective and non-defective products may be returned.
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Returns must be requested within 28 days of delivery.
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Approved eligible returns receive a return shipping label from us.
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There is no restocking fee.
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Refunds are normally issued to the original payment method.
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Approved refunds are processed within 10 days.
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Exchanges are not offered.
17. Changes to This Refund Policy
We may update this Refund Policy when necessary to reflect changes to our refund procedures, payment methods, business operations, or applicable legal requirements.
Any updated version will be posted on our website with the applicable effective date.
18. Contact Information
For questions about refunds or to request assistance with a refund, please contact us:
Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom