Shipping Policy

Effective Date: October 9, 2026

At blakesofbelgravia.shop, we aim to process and deliver your door hardware products safely and efficiently. This Shipping Policy explains where we ship, shipping costs, order cut-off times, handling times, transit times, and estimated delivery times.

1. Shipping Area

We currently ship orders throughout the United Kingdom.

We do not offer international shipping outside the United Kingdom.

Orders can be delivered to eligible residential and business addresses within the United Kingdom.

2. Shipping Cost

We offer free standard shipping throughout the United Kingdom.

There is no separate shipping charge for standard delivery on eligible orders.

The shipping cost displayed on our website and at checkout will reflect the applicable shipping option for your order.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM GMT

Orders placed by 5:00 PM GMT will normally begin processing within our stated handling period.

Orders placed after 5:00 PM GMT will be treated as being received on the following business day for processing purposes.

The order cut-off time is used when calculating the expected processing and delivery timeframe. Google Merchant Center also uses the cut-off time when calculating estimated delivery dates.

4. Handling and Processing Time

Our standard handling time is:

1–2 business days

Handling time is the period required to process and prepare an order before it is handed to the delivery carrier.

Orders are generally processed after payment has been successfully authorized and the order information has been confirmed.

Business days normally exclude weekends and applicable public holidays.

5. Transit Time

After an order has been processed and handed to the carrier, the standard transit time is:

3–5 business days

Transit time refers to the time required for the carrier to transport the order after it has been dispatched.

Actual transit time may vary depending on the delivery destination, carrier operations, weather, public holidays, or other circumstances outside our reasonable control.

6. Estimated Total Delivery Time

The estimated total delivery timeframe is:

4–7 business days

This is calculated from:

  • Handling: 1–2 business days

  • Transit: 3–5 business days

  • Estimated total: 4–7 business days

These are estimated business-day timeframes and are not guaranteed delivery dates.

Our shipping information is intended to remain consistent with the delivery times submitted to Google Merchant Center. Google defines shipping speed using both handling time and transit time.

7. Order Confirmation

After placing an order, you should receive an order confirmation containing the details of your purchase.

Orders are normally processed after successful payment authorization and confirmation of the order information.

If we need additional information to process your order, we may contact you using the contact information provided during checkout.

8. Dispatch Notification

Once your order has been dispatched, you may receive a shipping or dispatch notification where applicable.

If tracking information is available for your shipment, it may be provided with the dispatch notification.

9. Delivery Delays

Although we aim to meet the estimated delivery timeframe of 4–7 business days, delivery may occasionally take longer because of circumstances outside our reasonable control.

Possible causes of delay include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Address-related delivery issues

  • Unexpected operational delays

A carrier delay does not automatically mean that an order has been lost.

If your order has not arrived after the estimated delivery timeframe, please contact us so that we can assist you.

10. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, delivery may be delayed or the package may be returned to us.

Please contact us as soon as possible if you notice an error in your delivery address after placing an order.

11. Damaged or Defective Products

If your order arrives damaged or a product is defective, please contact us as soon as possible after delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged or defective product and packaging, where applicable

We will review the issue and provide instructions for the appropriate return or resolution.

12. Lost or Missing Orders

If your order does not arrive within the estimated delivery timeframe, please contact us.

We may review the shipment and, where applicable, work with the delivery carrier to determine the status of the package.

Please allow reasonable time for carrier tracking information to update before a shipment is considered delayed or potentially lost.

13. Returns and Refunds

Our shipping policy is separate from our return and refund policies.

We accept eligible returns in accordance with our 28-day return period and applicable return conditions.

For complete information about return eligibility, return procedures, return shipping arrangements, and refunds, please refer to our Return Policy and Refund Policy.

14. No International Shipping

We currently ship only within the United Kingdom.

We do not currently ship orders to destinations outside the United Kingdom.

Customers outside the United Kingdom should not place an order unless international delivery has been specifically made available on our website.

15. Shipping Information and Google Merchant Center

We aim to keep the shipping information displayed on our website consistent with the shipping information submitted to Google Merchant Center.

This includes:

  • Shipping destination

  • Shipping cost

  • Order cut-off time

  • Handling time

  • Transit time

  • Estimated delivery timeframe

Google Merchant Center requires complete and accurate shipping information, including shipping cost and delivery speed.

Our current standard shipping information is:

Destination: United Kingdom
Shipping Cost: Free
Order Cut-Off: 5:00 PM GMT
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 4–7 business days

16. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes to our shipping services, delivery arrangements, operating procedures, or legal and regulatory requirements.

Any updated version will be posted on our website with the applicable effective date.

17. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us.

Business Name: blakesofbelgravia.shop
Legal Business Name: F.S. BLAKE & SONS LIMITED
Business Contact: +44 20 7235 2122
Business Email: info@blakesofbelgravia.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Greenwich Mean Time (GMT)
Business Address: 7 Kinnerton St, London SW1X 8EA, United Kingdom